Solución de problemas comunes

La trampa de la cámara no activa el Sentinel

✅ Comprueba que el cable de la tarjeta SD esté bien conectado.

✅ Asegúrate de que la cámara esté en modo foto, no en modo vídeo.

✅ Verifica que el Sentinel tenga alimentación (luz azul parpadeante).

✅ Prueba otro cable SD en caso de una conexión defectuosa.

Los datos no se transmiten desde Sentinel a mi panel

✅ Asegúrese de que el Sentinel tenga conectividad (WiFi, celular, satélite o LoRa).

✅ Compruebe los LED de estado del Sentinel para ver si hay códigos de error.

✅ Reinicie el Sentinel apagándolo y encendiéndolo.

✅ Recupere manualmente los datos de la tarjeta SD del Sentinel si no se produce ninguna transmisión.

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Solución de problemas

Verifique la conexión entre la cámara trampa y el Sentinel

Comprobaciones y soluciones

• Checks:

• Quick check: Trigger the camera trap and observe the rapid red flashes followed by 1-2 yellow flashes. This means the Sentinel is reading the SD card cable. (Duration: <1min)

  • If this doesn't work: proceed to Solutions.

  • If this works: proceed to Thorough check.

• Thorough check (always recommended): Trigger the camera (so it takes some pictures) and power cycle the Sentinel (switch off and on). The Sentinel will reboot and will transfer and process all the images on the SD card (green lighs). If you see te green light sequences you can be sure the Sentinel is correctly connected to the camera trap. (Duration: ~5mins)

  • If this doesn't work: proceed to Solutions.

  • If this works: Your'e done! :)

• Solutions:

• Make sure the SD Card is properly inserted and doesn't get pulled out too easily. You can give the cable some slack when closing the camera trap door.

• Make sure the SD card cable isn't damaged when closing the camera trap door. You can reroute the cable so it exits the camera trap where the least pressure is exerted.

• Repeat Checks & Solutions.

• Last resort: Replace the Spypoint SD card cable and repeat Checks & Solutions.

• Supporting material

Check out this video which will take you through both both the quick & thorough checks.

La trampa de la cámara no funciona correctamente con el cable de la tarjeta SD enchufado

Comprobaciones y soluciones

• Checks:

• Make sure there is NO "Card ERROR" message displayed on the camera

• Check that the SD card cable is securely plugged in.

• Ensure the camera is in photo mode, not video mode.

• Make sure the camera trap takes pictures correctly and the counter of number of images taken increases

• If you have the necessary equipment, check the pictures on the SD card

• Test another SD cable in case of a faulty connection.

• Solutions:

• Replace the Spypoint SD card cable

No estoy seguro de si el Sentinel está activo

Comprobaciones y soluciones

• Checks:

• The red 'Heartbeat' light on Sentinel is flashing

• Solutions:

• Replace or recharge the Sentinel batteries

• Last resort: Replace Sentinel or contact a CXL engineer: [e-mail].